Taking the importance of training process in contemporary world into account, the present study has dealt with the level of satisfaction of the stakeholders from the in-service training process in Iranian Industries Development and Renovation Organization of Iran (IDRO)
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Taking the importance of training process in contemporary world into account, the present study has dealt with the level of satisfaction of the stakeholders from the in-service training process in Iranian Industries Development and Renovation Organization of Iran (IDRO). Considering the objective and questions of the research, this study is of a descriptive-survey type. The statistical population of this research consists of the stakeholders of the in-service training who participated in the organization’s short term training courses and include employees, managers and deputies of the organization and the managers of subsidiaries which totally amount to 1249 people who were selected and 143 people out of that number were selected as the sample of study using a random and classified sampling method. The researcher-made questionnaire was used for gathering information and it was implemented as first stages after gaining the approval of the esteemed supervising and advising professors and its reliability was measured by means of calculating Cronbach’s Alpha =(./87). For data analysis, SPSS software and also inferential statistics (T test single sample, T test of independent subjects and one-way variance analysis) were used. Also, to rank the participants comments regarding the assessment of satisfaction level from the training process, Friedman test was employed. The results obtained demonstrated that there is an average level of satisfaction among all the stakeholders from all stages of in-service training process (assessment of needs, design, implementation, evaluation and feedback) and the highest level of satisfaction has been from feedback phase taken from the training courses, implementation of training courses, evaluation of training courses, design of training courses and need assessment of training courses respectively. In addition, it became evident in this research that there is no significant difference between the stakeholders’ level of satisfaction from training process in terms of demographic variables (gender, organizational position, and the level of education and service records).
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