ارائه الگوی چابکي و توسعه منابع انساني در بانک مسکن با استفاده از روش ترکیبی فراتحلیل و دیمتل فازی
محورهای موضوعی : روش های نوین آموزش وتوسعه منابع انسانیعلی عالی 1 , محمد ضیا الدینی 2 * , مصطفی هادوی نژاد 3
1 - مدیریت منابع انسانی، گروه مدیریت، دانشگاه آزاد واحد رفسنجان، رفسنجان، ایران
2 - گروه مدیریت، دانشگاه آزاد اسلامی واحد رفسنجان، رفسنجان، ایران
3 - گروه مدیریت، دانشگاه ولی عصر (عج) رفسنجان ، رفسنجان، ایران
کلید واژه: چابکی, توسعه منابع انسانی, روش فراتحلیل, دیمتل فازی .,
چکیده مقاله :
هدف از انجام این پژوهش، شناسایی پیشامدها و مؤلفه های چابکی و توسعه منابع انسانی و نیز ارائه الگویی ترکیبی از روش فراتحلیل و دیمتل فازی در بانک مسکن است. بدین منظور، پس از مطالعه ادبیات پژوهش و شناسایی پیشامدها و مؤلفه-های چابکی توسعه منابع انسانی به طبقه بندی و تفکیک آن ها و استخراج مؤلفه های کمی پرداخته شد. سپس با انجام فراتحلیل مطالعات کمی ناظر به پیشایندهای چابکی توسعه منابع انسانی با نرم افزار CMA3 اندازه اثر ترکیبی پیشایندها که برآیند مؤلفه های این پژوهش بودند، محاسبه گردید. از 19 پیشایند شناسایی شده در ابتدای پژوهش، 3 پیشایند (در هم تنیدگی و ارتباط آموزش با نظام جذب و بکارگیری ، استفاده از کارشناسان متخصص آموزش و بهسازی و نظام حقوق و پاداش) دارای اندازه اثر مساوی یا بیشتر از 5/0 بودند، استخراج شد. سپس با انجام مصاحبه با خبرگان پژوهش برای شناسایی دیگر مؤلفه های موثر در چابکی توسعه منابع انسانی، پرسشنامه اول به منظور بررسی و غربال گری مؤلفه های کیفی و مؤلفه های حاصله از مصاحبه در اختیار خبرگان قرار گرفت. در مرحله آخر مؤلفه های 3 پیشایند مستخرج از نرم افزار فراتحلیل که شامل: مؤلفه های هوشمندی و آگاهی، مهارت ادراکی، توانمندی حل مسئله، تاب آوری، سازگاری، انعطاف پذیری، پیش فعالی، پاسخ گویی، سرعت عمل و جبران خدمات عادلانه، به همراه سایر مؤلفه های مستخرج از پرسشنامه غربال شده نخست، از طریق پرسشنامه دوم به منظور تحلیل فازی در اختیار خبرگان قرار داده شد و در نهایت با استفاده از فن دیمتل فازی تاثیرگذاری و تاثیرپذیری مؤلفه‌ها تعیین گردید. بر این اساس؛ 4 مؤلفه هوش سازمانی، رسمی سازی اندک، مهارت ادراکی و توانمندی حل مسئله، بیشترین تاثیرگذاری را بر سایر مؤلفه‌ها داشته و مؤلفه های سرعت عمل، تعهد سازمانی، پاسخگویی و انعطاف پذیری، تاثیرپذیرترین مؤلفه ها در این پژوهش هستند. از نظر اهمیت، مؤلفۀ سازگاری، با اهمیت ترین و مؤلفۀ پیش فعالی کم اهمیت ترین مؤلفۀ این پژوهش شناسایی شدند.
The aim of this research is to identify the antecedents and components of workforce development and agility and also to offer a mixed model of meta-analysis and Fuzzy DEMATEL method in Maskan Bank. Workforce agility development antecedents of quantitative studies were extracted by Meta –Analysis. Then the effect size of antecedents (consequent of components) was calculated by CMA3 software. 3 out of 19 identified antecedents, were obtained with the effect size equal or greater than 0.5. The 3 antecedents include the intertwinement and the relationship between training and the system of recruitment and employment, the use of experts in training and development, and the pay and reward system. Afterwards the first questionnaire was given to experts for reviewing and screening the qualitative components as well as the components of interview. In the last phase acquired components of 3 antecedents with others acquired components of the first questionnaire were sent to experts via the second questionnaire. According to this, 4 components including "organizational intelligence", "low formalization," “perceptual skills” and "creative problem solving" had the most impact on other components. Components of “promptitude”, “organizational commitment”, “accountability” and “flexibility”, were the most influential components identified. In terms of the importance, “Adaptability” was identified as the most important component and “proactivity” was identified as the least important one.
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