مقایسه سطوح سه گانه نظام پشتیبانی عملکرد الکترونیکی بر بهبود عملکرد و افزایش کارایی کارکنان (مطالعه موردی: کارکنان شرکت بیمه دی)
محورهای موضوعی : روش های نوین آموزش وتوسعه منابع انسانی
مرجان زاهدیان
1
(تربیت مدرس)
هاشم فردانش
2
(دانشگاه تربیت مدرس)
جواد حاتمی
3
(دانشگاه تربیت مدرس)
کیومرث تقی پور
4
(دانشگاه تبریز)
کلید واژه: بهبود عملکردکاراییپشتیبانی عملکردنظام پشتیبانی عملکرد الکترونیکی,
چکیده مقاله :
هدف پژوهش حاضر مقایسه سطوح سه گانه نظام پشتیبانی عملکرد الکترونیکی (درونزا، برونزا و بیرونی) بر بهبود عملکرد و افزایش کارایی کارکنان می باشد. پژوهش حاضر از نظر هدف کاربردی و از نظر روش، نیمه آزمایشی و طرح پس آزمون با گروه کنترل می باشد. جامعه آماری در این پژوهش 750 نفر از نمایندگان شرکت بیمه دی بودند که 90 نماینده به شیوه نمونه گیری خوشه ای انتخاب و به صورت تصادفی در سه گروه نظام پشتیبانی عملکرد الکترونیکی درونزا، برونزا و بیرونی جایگزین شدند. به-منظور سنجش عملکرد واقعی نمایندگان، با کمک متخصصین موضوعی، پرسشنامه ای طراحی و برای تعیین روایی پرسشنامه از روایی محتوایی و برای تعیین پایایی از روش پایایی مصححان (ضریب همبستگی 79/0 ) استفاده گرید. جهت سنجش کارایی، زمان ورود و خروج نمایندگان به محیط الکترونیکی صدور بیمه نامه برآورد گردید. داده های گردآوری شده با استفاده از تحلیل واریانس چند متغیری و آزمون های تعقیبی تحلیل شد. نتایج بدست آمده نشان داد نمایندگان حاضر در گروه نظام پشتیبانی عملکرد الکترونیکی درونزا و برونزا، نسبت به نمایندگانی که از نظام پشتیبانی عملکرد الکترونیکی بیرونی استفاده کرده بودند، عملکرد بهتری داشتند. همچنین نمایندگان حاضر در گروه نظام پشتیبانی عملکرد درونزا نسبت به نمایندگان دو گروه دیگر توانسته بودند فعالیت شغلی خود را در مدت زمان کوتاه تری انجام دهند.
The purpose of this study was to measure the effectiveness of the three types of electronic performance support systems (Intrinsic, Extrinsic, and External) on employee performance improvement. The statistical population in this research was 750 insurance agents of the Day insurance. The cluster sampling method was used to select 90 participants. These participants were divided randomly into three groups: Intrinsic and Extrinsic, and External Performance Support Systems. To assess the performance of the participants, we used questionnaires, and for efficiency, insurance agent's arrival, and departure time to the electronic environment were estimated. The collected data was analyzed using MANOVA. The results of the data analysis showed that the insurance agents who participated in the Intrinsic and Extrinsic Performance Support Systems had better performance. In addition, Intrinsic Performance Support Systems participants have been able to perform their job responsibilities in a shorter time than insurance agents of the other two groups.
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