طراحی الگوی شایستگی های مدیران میانی در شهرداری تهران و اعتبار بخشی آن با مدل معادلات ساختاری
محورهای موضوعی :
1 - دانشگاه تهران
کلید واژه: شایستگی مدیران مدیران میانی شهرداری,
چکیده مقاله :
نوع مدیریت در شهرداری ها که نوعا سازمان های خدماتی هستند، با سایر سازمان ها متفاوت است. به همین جهت شایستگی های مدیران این گونه سازمان ها با سایر سازمان ها متفاوت خواهد بود. هدف پژوهش حاضر شناسایی و اعتباربخشی مدل شایستگی های مدیران میانی شهرداری می باشد که در مناطق بیست و دو گانه شهرداری تهران انجام گرفته است . در این تحقیق ضمن ﻣﻄﺎﻟﻌﻪ ﺍﺩﺑﻴﺎﺕ ﻣﻮﺿﻮﻉ ﻭ ﺑﺮﺭﺳﻰ ﻣﺪﻝ ﻫﺎ ﻭ ﺍﻟﮕﻮﻫﺎﻯ ﺷﺎیستگی، با 20 نفر از خبرگان سازمانی در 8 معاونت مختلف ، مصاحبه شد و مدل اولیه شایستگی های مدیران میانی شهرداری حاصل شد. با انجام سه مرحله پنل دلفی در بین 7 نفر از خبرگان، مدل اصلاح شده شایستگی ها حاصل شد. درفاز دوم برای اعتباربخشی مدل، از مدل معالات ساختاری استفاده شد و پرسشنامه ای تدوین و در بین 274 نفر از مدیران میانی شهرداری توزیع گردید و در نهایت، مدل شایستگی مدیران میانی شهرداری با 3 بعد ، 6 مولفه و 45 شاخص ارائه گردید.
چکیده انگلیسی:
The type of management in municipalities, which are typically service organizations, is different from other organizations. Therefore, the competencies of the managers of such organizations will be different from other organizations. The purpose of this study is to identify and validate the competency model of middle managers of the municipality, which has been done in twenty-two districts of Tehran Municipality. In this study, 20 organizational experts in 8 different departments were interviewed. And the initial model of competencies of middle managers of the municipality was obtained. By performing three stages of Delphi panel among 7 experts, a modified model of competencies was obtained. In the second phase, the Structural Equation Model was used to validate the model. A questionnaire was developed and distributed among 274 middle managers of the municipality. Finally, the competency model of municipal middle managers was presented with 3 dimensions, 6 components and 45 indicators.
منابع و مأخذ:
Rahmati, M., Razavi Saeedi, S., Shahbazi, M., Zareie Matin, H. Classifying Types of Complexity and Ranking Organizations Based on the Complexity Rate. Organizational Culture Management, 2019; 17(2): 279-298.
Hall RD, Rowland CA. Leadership development for managers in turbulent times. Journal of Management Development. 2016 Sep 12.
Deaton AV. VUCA tools for a VUCA world: Developing leaders and teams for sustainable results. Ann V. Deaton; 2018.
Rimita K, Hoon SN, Levasseur R. Leader Readiness in a Volatile, Uncertain, Complex, and Ambiguous Business Environment. Journal of Social Change. 2020;12(1):2.
Millar CC, Groth O, Mahon JF. Management innovation in a VUCA world: Challenges and recommendations. California Management Review. 2018 Nov;61(1):5-14.
Abdelzaher D, Latheef Z, Abdelzaher A. Recovering from conflict and uncertainty post Arab Spring. International Journal of Conflict Management. 2017 Apr 10.
Horney N, O'Shea T. Focused, fast and flexible: Creating agility advantage in a VUCA world. BookBaby; 2015 Jun 15.
Kayes DC. Are you ready to lead in a crisis?. Organizational Dynamics. 2019 Apr 1;48(2):1-7.
Hameed S, Sharma V. A Study on Leadership Competencies of the Generation Z in a VUCA World. life. 2020;29(9s):2379-93.
Shukla T, Pattanaik D, Maity R. Role of talent managers in a VUCA environment. Journal of Exclusive Management Science. 2015;4(8):1-9.
Bywater J, Lewis J. Leadership: What competencies does it take to remain engaged as a leader in a VUCA world?. Assessment & Development Matters.:1.2019; Vol. 11 No. 3
Shimoni B. A sociological perspective to organization development. Organizational Dynamics. 2017 Jul 1;46(3):165-70.
Hollins C. The Relationship between Emotional Intelligence Competencies and Leadership Effectiveness (Doctoral dissertation, Capella University). 2020
Sanghi S. The handbook of competency mapping: understanding, designing and implementing competency models in organizations. SAGE publications India; 2016 Aug 22.
Pietrzyk VJ. An Outcome-Based Competency Model for Systems Engineering Trainees.2016
Seemiller C, Murray T. The common language of leadership. Journal of Leadership Studies. 2013 Mar;7(1):33-45.
Clark JM, Quast LN, Jang S, Wohkittel J, Center B, Edwards K, Bovornusvakool W. GLOBE Study Culture Clusters: Can They Be Found in Importance Ratings of Managerial Competencies?. European Journal of Training and Development. 2016;40(7):534-53.
Krajcovicova K, Caganova D, Cambal M. Key managerial competencies and competency models in industrial enterprises. InAnnals of DAAAM for 2012 & Proceedings of the 23rd International DAAAM Symposium 2012 ,Vol. 23, No. 1, p. 1122.
Moradi S, Kähkönen K, Aaltonen K. Project Managers’ Competencies in Collaborative Construction Projects. Buildings. 2020 Mar;10(3):50.
Wesselink R, Osagie ER. Differentiating CSR managers roles and competencies: taking conflicts as a starting point. InResearch Handbook of Responsible Management 2020 May 18. Edward Elgar Publishing.
Moradi S, Kähkönen K, Aaltonen K. Comparison of research and industry views on project managers’ competencies. Int. J. Manag. Proj. Bus. 2019 Dec 26.
Sliter KA. Assessing 21st century skills: Competency modeling to the rescue. Industrial and Organizational Psychology. 2015 Jun;8(2):284-9.
Schippmann JS. Competencies, job analysis, and the next generation of modeling. Handbook of workplace assessment. 2010 Jun 18;32:197.
Molaee, Z., Asili, G., Abili, K., Ghadirian, A. Survey on current status of middle level managers, of Research Institute of Petroleum Industry (RIPI) with regard to Components of management development. New Educational Approaches , 2008; 4(1): 109-132.
Zahedi, S., Sheikh, E. Strategic Competency Pattern of State Middle Managers in Economics and Industry Sector. Journal of Strategic Management Studies, 2010; 1(1): 95-139
Ranaee H, Soltani M, Yazdani H. Determining and Ranking Dimensions and Components of Managers Competency: content analysis of managerial competency models, Journal of Human Resource Studies, 2012; 1(3): 27.
Ghasemi S.H, Honari H, Rezai M, Momenifar F. Designing a core competencies pattern for appointment of middle sport managers in Iranian ministry of sports and youth. Designing a Core Competencies Pattern for Appointment of Middle Sport Managers in Iranian Ministry of Sports and Youth, Strategic Studies On Youth and Sports, 2015; 13 (26) :23-40
Shams G, Khorasani A, Abasi H. Development of competency components for educational departments’ heads, Managing Education in Organizations. 2015; 3 (2) :37-64
poor abedi, M., Zarrabi, V., sajadi naeeni, H., razi, Z. Designing a Multi-Dimensional Model for Managers and Employees. Journal of Research in Human Resources Management, 2016; 8(2): 27-52.
Brojerdi Alavi, M., Forghani, M., Ranjbar, M. A Conceptual Framework for Competencies of Public Relations Managers: Dimensions, Factors and Indicators. Interdisciplinary Studies in the Humanities, 2016; 9(1): 129-146.
Mohammad Nejad, M. IT managers identify and determine the merits of Information and Communication Technology Organization of Tehran Municipality. ISLAMIC AZAD UNIVERSITY, Shahrood Science and Research, Faculty of Management, 2016
Jamshidi Kohsari, H., Zareei Matin, H., Babaee, M., Jondaghi, G. Designing the Localized Leadership Competencies Model for Organization of Tehran Municipality. Journal of Strategic Management Studies, 2016; 7(26): 73-100.
Imani, A., Ghodrati, S. The Conceptual model of Competence Human Resourse Managers within the Value System of Islam in University of Sistan and Baluchestan.. Management Researches, 2016; 9(33): 191-221.
Ghasemli, M. Provide a New Model for Assessing, Measuring Performance and Determining the Competency and Capacity of Urban Managers by Fuzzy Inference Method. Shahriyar ISLAMIC AZAD UNIVERSITY, Faculty of Management, 2017
Hashemian F, Abbaspour A, Rahimian H, Delavar A, Ghiasi S. Identifying Factors Affecting Competency Improvement of Managers. Journal of Management and Development Process. 2017; 30 (3) :161-180
Najafi R, Compilation Of Managers Competency Model In The Dezful City Municipal, Shahid Chamran University, Faculty of Educational and Psychology Sciences, 2018
Abbaspour, A., Rahimian, H., Delavar, A., Ghiasi Nodooshan, S., Hashemian, F. Development of Managers of National Iranian Gas Company Based on Competency Pattern. Educational Psychology, 2017; 13(43): 59-73.
Hafezy M, Moradi F, Identification of Instructional Competency Evaluation Indicators in Tehran Municipality Managers, Quarterly Journal of Training & Development of Human Resources, 2017; 4(14): 135-150.
Tabatabaei Mozdabadi M, Explaining Efficient Urban Management by Presenting the Model of Professional Development of Managers (A Study on Tehran Municipality), Geography, 2018; 15(55): 219-234
Dianat M, Seyedjavadin S R, Shahhoseini M A. Designing Competency Model for Project Managers in Petroleum Industry . Human Resource Management in Oil Industry. 2018; 9 (36) :3-40
Arasteh H, Hassanpoor A, Izady A, Bostani Amlashi T, Designing the Competency Model of Public Relations Managers (Case study: National Iranian Gas Company and its Subsidiaries) , Quarterly Journal of Training & Development of Human Resources, 2018; 5(18): 55-79.
Mohabbat H, Fthi Vajargah K, Jaafari P, Identifying the Model and Designing the Competencies of the Faculty Members of Universities and Higher Education Institutions of Iran: A Qualitative Study, Quarterly Journal of Training & Development of Human Resources, 2019; 6(21): 67-92.
Asgari, N. Introducing a Model of Meritocracy and Developing Competencies of Sales Managers in Distribution Industry. Journal of Business Management, 2019; 11(3): 485-504.
Ehtesham A, Jahangiri A, Agha-Mohammad-Ali Shirazi M, Zahedi S M. Developing a Model to Assess Managers’ General Competencies in the Iranian State-Owned Banks. Journal of Management and Development Process. 2019; 32 (2) :63-90
Ramezanpanah N, Allameh S M, Samavatian H, ghanenia M. Designing model of competencies development for top and middle managers of the National Iranian Petrochemical Company. Human Resource Management in Oil Industry. 2020; 11 (44) :65-94
Brits DW, Veldsman TH. A global central banker competency model. SA Journal of Human Resource Management. 2014 Jan 1;12(1):1-4.
Marandi MF, Kashef SM, Ameri MH, Shajie R. Competence based management: An approach towards effectiveness. Mediterranean Journal of Social Sciences. 2016 Sep 16;7(4 S2):189.
Dziekoński K. Project managers’ competencies model for construction industry in Poland. Procedia Engineering. 2017 Jan 1;182:174-81.
Brown L, George B, Mehaffey-Kultgen C. The development of a competency model and its implementation in a power utility cooperative: an action research study. Industrial and Commercial Training. 2018 Mar 5.
Seemiller C. A competency-based model for youth leadership development. Journal of Leadership Education. 2018 Jan 1;17(1).
Ali NA, Shafii Z, Shahimi S. Competency model for Shari’ah auditors in Islamic banks. Journal of Islamic Accounting and Business Research. 2020 Jan 2.
Basiji A, Babaie Zakliki MA, Hoseinzadeh Shahri M, Khadivar A. Presenting International Marketing Managers Competency Model. Management Research in Iran. 2020 Mar 10;24(1):131-52.
Burgess C. Factors influencing middle managers’ ability to contribute to corporate entrepreneurship. International Journal of Hospitality Management. 2013 Mar 1;32:193-201.
Zaqout EM. leadership competencies of middle managers at palestinian media enterprises and its impact on employees job performance: case study al-aqsa satellite tv channel. leadership competencies of middle managers at palestinian media enterprises and its impact on employees job performance: case study al-aqsa satellite tv channel. 2016.
Huy QN. In praise of middle managers. Harvard business review. 2001 Sep;79(8):72.
Al Shirawi TM. Strategy implementation: exploring roles, perceptions, and expectations of middle managers' practices (Doctoral dissertation, Brunel University London).2015
Lin CC, Chuang LZ. Using fuzzy delphi method and fuzzy AHP for evaluation structure of the appeal of taiwan’s coastal wetlands ecotourism. InBusiness, Economics, Financial Sciences, and Management 2012 (pp. 347-358). Springer, Berlin, Heidelberg.
Hair JF, Ringle CM, Sarstedt M. PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice. 2011 Apr 1;19(2):139-52.
Spivey DA. An Exploration of the Skills, Competencies, and Requirements of Effective Middle Managers in Pro-Profit Organizations (Doctoral dissertation, North Carolina Agricultural and Technical State University).2020
Bhardwaj A, Punia BK. Managerial competencies and their influence on managerial performance: A literature review. International Journal of Advanced Research in Management and Social Sciences. 2013 May;2(5):70-84
Rahmati, M., Razavi Saeedi, S., Shahbazi, M., Zareie Matin, H. Classifying Types of Complexity and Ranking Organizations Based on the Complexity Rate. Organizational Culture Management, 2019; 17(2): 279-298.
Hall RD, Rowland CA. Leadership development for managers in turbulent times. Journal of Management Development. 2016 Sep 12.
Deaton AV. VUCA tools for a VUCA world: Developing leaders and teams for sustainable results. Ann V. Deaton; 2018.
Rimita K, Hoon SN, Levasseur R. Leader Readiness in a Volatile, Uncertain, Complex, and Ambiguous Business Environment. Journal of Social Change. 2020;12(1):2.
Millar CC, Groth O, Mahon JF. Management innovation in a VUCA world: Challenges and recommendations. California Management Review. 2018 Nov;61(1):5-14.
Abdelzaher D, Latheef Z, Abdelzaher A. Recovering from conflict and uncertainty post Arab Spring. International Journal of Conflict Management. 2017 Apr 10.
Horney N, O'Shea T. Focused, fast and flexible: Creating agility advantage in a VUCA world. BookBaby; 2015 Jun 15.
Kayes DC. Are you ready to lead in a crisis?. Organizational Dynamics. 2019 Apr 1;48(2):1-7.
Hameed S, Sharma V. A Study on Leadership Competencies of the Generation Z in a VUCA World. life. 2020;29(9s):2379-93.
Shukla T, Pattanaik D, Maity R. Role of talent managers in a VUCA environment. Journal of Exclusive Management Science. 2015;4(8):1-9.
Bywater J, Lewis J. Leadership: What competencies does it take to remain engaged as a leader in a VUCA world?. Assessment & Development Matters.:1.2019; Vol. 11 No. 3
Shimoni B. A sociological perspective to organization development. Organizational Dynamics. 2017 Jul 1;46(3):165-70.
Hollins C. The Relationship between Emotional Intelligence Competencies and Leadership Effectiveness (Doctoral dissertation, Capella University). 2020
Sanghi S. The handbook of competency mapping: understanding, designing and implementing competency models in organizations. SAGE publications India; 2016 Aug 22.
Pietrzyk VJ. An Outcome-Based Competency Model for Systems Engineering Trainees.2016
Seemiller C, Murray T. The common language of leadership. Journal of Leadership Studies. 2013 Mar;7(1):33-45.
Clark JM, Quast LN, Jang S, Wohkittel J, Center B, Edwards K, Bovornusvakool W. GLOBE Study Culture Clusters: Can They Be Found in Importance Ratings of Managerial Competencies?. European Journal of Training and Development. 2016;40(7):534-53.
Krajcovicova K, Caganova D, Cambal M. Key managerial competencies and competency models in industrial enterprises. InAnnals of DAAAM for 2012 & Proceedings of the 23rd International DAAAM Symposium 2012 ,Vol. 23, No. 1, p. 1122.
Moradi S, Kähkönen K, Aaltonen K. Project Managers’ Competencies in Collaborative Construction Projects. Buildings. 2020 Mar;10(3):50.
Wesselink R, Osagie ER. Differentiating CSR managers roles and competencies: taking conflicts as a starting point. InResearch Handbook of Responsible Management 2020 May 18. Edward Elgar Publishing.
Moradi S, Kähkönen K, Aaltonen K. Comparison of research and industry views on project managers’ competencies. Int. J. Manag. Proj. Bus. 2019 Dec 26.
Sliter KA. Assessing 21st century skills: Competency modeling to the rescue. Industrial and Organizational Psychology. 2015 Jun;8(2):284-9.
Schippmann JS. Competencies, job analysis, and the next generation of modeling. Handbook of workplace assessment. 2010 Jun 18;32:197.
Molaee, Z., Asili, G., Abili, K., Ghadirian, A. Survey on current status of middle level managers, of Research Institute of Petroleum Industry (RIPI) with regard to Components of management development. New Educational Approaches , 2008; 4(1): 109-132.
Zahedi, S., Sheikh, E. Strategic Competency Pattern of State Middle Managers in Economics and Industry Sector. Journal of Strategic Management Studies, 2010; 1(1): 95-139
Ranaee H, Soltani M, Yazdani H. Determining and Ranking Dimensions and Components of Managers Competency: content analysis of managerial competency models, Journal of Human Resource Studies, 2012; 1(3): 27.
Ghasemi S.H, Honari H, Rezai M, Momenifar F. Designing a core competencies pattern for appointment of middle sport managers in Iranian ministry of sports and youth. Designing a Core Competencies Pattern for Appointment of Middle Sport Managers in Iranian Ministry of Sports and Youth, Strategic Studies On Youth and Sports, 2015; 13 (26) :23-40
Shams G, Khorasani A, Abasi H. Development of competency components for educational departments’ heads, Managing Education in Organizations. 2015; 3 (2) :37-64
poor abedi, M., Zarrabi, V., sajadi naeeni, H., razi, Z. Designing a Multi-Dimensional Model for Managers and Employees. Journal of Research in Human Resources Management, 2016; 8(2): 27-52.
Brojerdi Alavi, M., Forghani, M., Ranjbar, M. A Conceptual Framework for Competencies of Public Relations Managers: Dimensions, Factors and Indicators. Interdisciplinary Studies in the Humanities, 2016; 9(1): 129-146.
Mohammad Nejad, M. IT managers identify and determine the merits of Information and Communication Technology Organization of Tehran Municipality. ISLAMIC AZAD UNIVERSITY, Shahrood Science and Research, Faculty of Management, 2016
Jamshidi Kohsari, H., Zareei Matin, H., Babaee, M., Jondaghi, G. Designing the Localized Leadership Competencies Model for Organization of Tehran Municipality. Journal of Strategic Management Studies, 2016; 7(26): 73-100.
Imani, A., Ghodrati, S. The Conceptual model of Competence Human Resourse Managers within the Value System of Islam in University of Sistan and Baluchestan.. Management Researches, 2016; 9(33): 191-221.
Ghasemli, M. Provide a New Model for Assessing, Measuring Performance and Determining the Competency and Capacity of Urban Managers by Fuzzy Inference Method. Shahriyar ISLAMIC AZAD UNIVERSITY, Faculty of Management, 2017
Hashemian F, Abbaspour A, Rahimian H, Delavar A, Ghiasi S. Identifying Factors Affecting Competency Improvement of Managers. Journal of Management and Development Process. 2017; 30 (3) :161-180
Najafi R, Compilation Of Managers Competency Model In The Dezful City Municipal, Shahid Chamran University, Faculty of Educational and Psychology Sciences, 2018
Abbaspour, A., Rahimian, H., Delavar, A., Ghiasi Nodooshan, S., Hashemian, F. Development of Managers of National Iranian Gas Company Based on Competency Pattern. Educational Psychology, 2017; 13(43): 59-73.
Hafezy M, Moradi F, Identification of Instructional Competency Evaluation Indicators in Tehran Municipality Managers, Quarterly Journal of Training & Development of Human Resources, 2017; 4(14): 135-150.
Tabatabaei Mozdabadi M, Explaining Efficient Urban Management by Presenting the Model of Professional Development of Managers (A Study on Tehran Municipality), Geography, 2018; 15(55): 219-234
Dianat M, Seyedjavadin S R, Shahhoseini M A. Designing Competency Model for Project Managers in Petroleum Industry . Human Resource Management in Oil Industry. 2018; 9 (36) :3-40
Arasteh H, Hassanpoor A, Izady A, Bostani Amlashi T, Designing the Competency Model of Public Relations Managers (Case study: National Iranian Gas Company and its Subsidiaries) , Quarterly Journal of Training & Development of Human Resources, 2018; 5(18): 55-79.
Mohabbat H, Fthi Vajargah K, Jaafari P, Identifying the Model and Designing the Competencies of the Faculty Members of Universities and Higher Education Institutions of Iran: A Qualitative Study, Quarterly Journal of Training & Development of Human Resources, 2019; 6(21): 67-92.
Asgari, N. Introducing a Model of Meritocracy and Developing Competencies of Sales Managers in Distribution Industry. Journal of Business Management, 2019; 11(3): 485-504.
Ehtesham A, Jahangiri A, Agha-Mohammad-Ali Shirazi M, Zahedi S M. Developing a Model to Assess Managers’ General Competencies in the Iranian State-Owned Banks. Journal of Management and Development Process. 2019; 32 (2) :63-90
Ramezanpanah N, Allameh S M, Samavatian H, ghanenia M. Designing model of competencies development for top and middle managers of the National Iranian Petrochemical Company. Human Resource Management in Oil Industry. 2020; 11 (44) :65-94
Brits DW, Veldsman TH. A global central banker competency model. SA Journal of Human Resource Management. 2014 Jan 1;12(1):1-4.
Marandi MF, Kashef SM, Ameri MH, Shajie R. Competence based management: An approach towards effectiveness. Mediterranean Journal of Social Sciences. 2016 Sep 16;7(4 S2):189.
Dziekoński K. Project managers’ competencies model for construction industry in Poland. Procedia Engineering. 2017 Jan 1;182:174-81.
Brown L, George B, Mehaffey-Kultgen C. The development of a competency model and its implementation in a power utility cooperative: an action research study. Industrial and Commercial Training. 2018 Mar 5.
Seemiller C. A competency-based model for youth leadership development. Journal of Leadership Education. 2018 Jan 1;17(1).
Ali NA, Shafii Z, Shahimi S. Competency model for Shari’ah auditors in Islamic banks. Journal of Islamic Accounting and Business Research. 2020 Jan 2.
Basiji A, Babaie Zakliki MA, Hoseinzadeh Shahri M, Khadivar A. Presenting International Marketing Managers Competency Model. Management Research in Iran. 2020 Mar 10;24(1):131-52.
Burgess C. Factors influencing middle managers’ ability to contribute to corporate entrepreneurship. International Journal of Hospitality Management. 2013 Mar 1;32:193-201.
Zaqout EM. leadership competencies of middle managers at palestinian media enterprises and its impact on employees job performance: case study al-aqsa satellite tv channel. leadership competencies of middle managers at palestinian media enterprises and its impact on employees job performance: case study al-aqsa satellite tv channel. 2016.
Huy QN. In praise of middle managers. Harvard business review. 2001 Sep;79(8):72.
Al Shirawi TM. Strategy implementation: exploring roles, perceptions, and expectations of middle managers' practices (Doctoral dissertation, Brunel University London).2015
Lin CC, Chuang LZ. Using fuzzy delphi method and fuzzy AHP for evaluation structure of the appeal of taiwan’s coastal wetlands ecotourism. InBusiness, Economics, Financial Sciences, and Management 2012 (pp. 347-358). Springer, Berlin, Heidelberg.
Hair JF, Ringle CM, Sarstedt M. PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice. 2011 Apr 1;19(2):139-52.
Spivey DA. An Exploration of the Skills, Competencies, and Requirements of Effective Middle Managers in Pro-Profit Organizations (Doctoral dissertation, North Carolina Agricultural and Technical State University).2020
Bhardwaj A, Punia BK. Managerial competencies and their influence on managerial performance: A literature review. International Journal of Advanced Research in Management and Social Sciences. 2013 May;2(5):70-84