Subject Areas :
1 , Mohammad عموزاد 2 , azam molamohamadi 3 *
1 - دانشگاه شهید بهشتی
2 -
3 -
Keywords:
Abstract :
Abbaszadegan, M., & Torkzade, J. (2009). Needs assessment in organizations. Tehran: publication of Enteshar Company. (in Persian)
Abtahi, S. H. (2004). Training and development of human capitals. Tehran: poyand. (in Persian)
Caraman, H., Lazer , G., Bucuroiu, R., Lungu, O., & Stamate, M. (2008). How IWA-2 Helps Implement A Quality Management System in BucauUniversity. International Journal for Quality Research, 2(4), 305-308.
Chaston, I. (1994). Managing for Total Training Quality. Journal of Training for Quality, 2(3), 11-14.
Ghahremani, M. (2010). Organizational training Management. Tehran, shahid Beheshti University. (in Persian)
Ghelichli, B. (2007). Excellence of human resources (first edition). Tehran, saramad publication. (in Persian)
Ghelichli, B. (2010). Excellence of human resources (second edition). Tehran, saramad publication. (in Persian)
Holton, E. F. & Wilson, L. (2002). Delivering Workforce Development Programs and Services. Journal of Advances in Developing Human Resources, 4(2), 167-179.
Kaplan, R. B., & Saccuzzo, D. D. (2001). Psychological testing (5th ed). Wadsworth.
Kenchakkanavar, V. D. & Joshi, A. K. (2010). Failure Mode and Effect Analysis: A Tool to Enhance Quality in Engineering Education. International Journal of Engineering Education, 4 (1), 52-59.
Khan, M. S. (2007). Studies on Some Aspects of Service Quality Evaluation with Specific Relevance to Indian Service Industries. Ph.D. Dissertation, National Institute of Technology, Rourkela, INDIA.
Mahpeikar, M. R., & Yari, R. (2003). Organizational excellence and quality awards: EFQM and MBNQA. Tehran, sonbole publication. (in Persian)
Najmi, M., & Hoseini, S. (2005). EFQM excellence model (2003 edition). Tehran, institute of human resource. (in Persian)
Nodehi, H., Taslimi, M. S., Mirkamali, S. M., & Mirsepasi, N. (2010). Designing organizational excellence model in educational organizations. journal of education, 26(1), 7-28. (in Persian)
Pakdel, R. (2004). Management and leadership of training in organizations. Tehran: management publication. (in Persian)
Sahney, S., Banwet ,D. K., & Karunes, S. (2004). Conceptualizing Total Quality Management in Higher Education. TQM Magazine , 16(2), 145-159.
Stawicki, M. (1999). What We Need is a Cultural Change, Evaluation, ISO 9001:2000, The EFQM Model and How to Gain Acceptance. Conference Proceedings from TQM for Higher Education Institution, Higher Education Institution and the Issue of Total Quality, August 30-31, Verona, Italy , pp. 233-240.
Tavakoli, GH., & Beheshtipur, B. (2011). Excellence model. Tehran: institute of rasa. (in Persian)
Zink, K. J. and Vob, W. (1999). The New EFQM Excellence Model and Its Impact on Higher Education Institutions. Conference Proceedings from TQM for Higher Education Institution , Higher Education Institution and the Issue of Total Quality, August 30-31, Verona, Italy, pp. 241-258.