istd-140502292014050229205617CMV Verlagkhoffmann@cmv-verlag.comCMV Verlag Quarterly Journal of Training and Development of Human Resourcesistd2423-3277152019517MohammadsalehiShervinMashayekhiTaranehEnayati15201912810.66224/istd.30547.5.17.1http://istd.saminatech.ir/fa/Article/30547http://istd.saminatech.ir/fa/Article/Download/30547http://istd.saminatech.ir/fa/Article/Download/30547http://istd.saminatech.ir/fa/Article/Download/30547http://istd.saminatech.ir/fa/Article/Download/30547http://istd.saminatech.ir/fa/Article/Download/30547http://istd.saminatech.ir/fa/Article/Download/30547http://istd.saminatech.ir/fa/Article/Download/305471. Talbot C. Theories of performance: Organizational and Service Improvement in the Public Domain. 2010. Oxford: Oxford University Press.2. Enos D. Performance Improvement: making it happen. 2007. New York: Taylor & Francis Group.3. Addison R M, Haig C. The Performance Architect’s Essential Guide to the Performance Technology Landscape. 2006. In J. A. Pershing (Ed.). Handbook of human performance technology: principles, practices and potential (3rd ed.). (pp. 35-54). San Francisco, Pfeiffer.4. Gilmore E R, Pershing J A. Don’t miss! Identify all causes of that performance gap: A review of literature supporting a refinement of Wile’s HPT model. 2001. The annual meeting of the International Society for Performance Improvement, San Francisco.5. While D. Why Doers Do. Performance and Instruction, 1996; 35 (1): 30-35.6. Pershing J. Handbook of human performance technology: principles, practices and potential (3rd ed.). 2006. San Francisco: Pfeiffer.7. Rossett A. Analysis and More. 2006. In J. Pershing (Ed.). Handbook of Human Performance Technology: Principles, Practices and Potential (3rd ed.) (pp. 208-222). San Francisco, Pfeiffer.8. Khoshmashraban Z. Designing the implementation of a human performance technology (Hpt) model: A study in Sina Bank. Master's Degree, Tehran University, 2013.9. Ferond C. The origins and evolution of human performance technology. 2006. In J. A. Pershing (Ed.), Handbook of human performance technology: principles, practices and potential (3rd ed.). (pp. 155-187). San Francisco, Pfeiffer.10. Sabbaghian Z, Akbari S. A Comprehensive Training in Organizations (with Adult Education Approach). 2th ed. 2015. Tehran: Samt Publication.11. Rothwell, William. Beyond Training and Development: The Groundbreaking Classic on Human Performance Enhancement. 2005. New York: American Management Association. 12. Khorasani A, Vafaeezadeh M. Human Performance Technology: Basics and principles. 2016. Tehran: Ostadan Publication.13. Picolo J, Machado D, Tontini G, Dockhorn M, Gava S. Using Improvement Gap Analysis for the management of trade-offs of operational strategies. Gest. Prod. 2016; 23(1): 48-59.14. Fasset . Gap Analysis Report. 2002. Gauteng: Management Consulting Learnership Project.15. AHRQ. Gap Analysis. Pediatric Toolkit for Using the AHRQ Quality Indicators. 2018. Rockville: Agency for Healthcare Research and Quality16. Russell-Brown P. Gap Analysis; Final Report. 2016. Kingston: Ministry of Health.17. Center for Public Health Leadership. Gap Analysis. 2014. Harvard: School of Public Health.18. UCLA Health. Course Planning Tip Sheet: Gap Analysis. 2016. Los Angeles: UCLA Nursing. 19. WHO. Gap Analysis. Pandemic Influenza Preparedness Framework Partnership Contribution. 2013. Geneva: World Health Organization.20. Currie, Graham. Gap Analysis of Public Transport Needs: Measuring Spatial Distribution of Public Transport Needs and Identifying Gaps in the Quality of Public Transport Provision. Journal of the Transportation Research Board, 2004. 1895 (1): 137-146.21. PCG Education. Data Gap Analysis. 2010. Washington: Public Consulting Group.22. Murray J. The Gap Analysis Process to Improve IT Management. 2000. Florida: CRC Press23. Mohammadi Sabet M, Fayyazi B, Shah Hoseini M. Designing a model for human performance technology: A study in SAPCO. Iranian journal of management sciences. 2016; 42 (11): 99-124.24. Rezaee M. Review the gap between the existing and desirable performance of the Balanced Scorecard system: A study in National Iranian Copper Industries Co (nicico). International Conference on Economic Management Accounting and Social science. 2014 May 31. Rasht Iran.25. Faghihi A, Alizadeh M. Validity in qualitative research. Journal of Organizational Culture Management. 2005; 2 (3): 5-19.HaniehShami zanjaniMostafaNiknamiNadergholiGhorchianAmir hoseinMohammad davoudi152019295410.66224/istd.30548.5.17.29http://istd.saminatech.ir/fa/Article/30548http://istd.saminatech.ir/fa/Article/Download/30548http://istd.saminatech.ir/fa/Article/Download/30548http://istd.saminatech.ir/fa/Article/Download/30548http://istd.saminatech.ir/fa/Article/Download/30548http://istd.saminatech.ir/fa/Article/Download/30548http://istd.saminatech.ir/fa/Article/Download/30548http://istd.saminatech.ir/fa/Article/Download/305481. Hong J-C, Tai K-H, Hwang M-Y, KuoY-C, Chen J-S Internet cognitive failure relevant to users' satisfaction with content and interface design to reflect continuance intention to use a government e-learning system, Computers in Human Behavior 66, 353-362.2. Chen H, Kao C. Empirical validation of the importance of employees’ learning motivation for workplace e-learning in Taiwanese organizations. Australasian Journal of Educational Technology.2012; 28(4). 580-598.3. Chang C-T, SU C-R , Hajiyev . Examining the students'behavioral intention to use e-learning in Azerbaijan? The General Extended Technology Acceptance Model for E-learning approach. Computers & Education, doi: 10.1016/j.compedu.2017.04.010.4. Abdullah F, Ward R Developing a general extended technology acceptance model for E-learning (GETAMEL) by analysing commonly used external factors. Computers in Human Behavior, 56, 238-256. http://dx.doi.org/10.1016/j.chb.2015.11.036.5. Caudill J.G. Designing Workplace E-Learning. Bulletin of the IEEE Technical Committee on Learning Technology, 2013;15(4), 19-21.6. Cheng B, Wang M, Moormann J, Olaniran B, Chen N-S. (2012). The effects of organizational learning environment factors on e-learning acceptance, Computers & Education Journal, 58, 885–899.7. Lee H, Hsieh Y-C, Ma C-Y. A model of organizational employees e-learning systems acceptance.Knowledge-Based Systems, 2011;24(3), 355–366. 8. Karaali D, Gumussoy C. A, Calisir F. Factors affecting the intention to use a web-based learning system among blue-collar workers in the automotive industry. Computers in Human Behavior,2011; 27(1), 343-354.9. Fleischmann M, Amirpur M, Grupp T, Benlian A, Hess T. The role of software updates in information systems continuance — An experimental study from a user perspective. Decision Support Systems,2016;83,83–96.10. Rust R. T , Zahorik A. J. Customer satisfaction, customer retention, and market share. Journal of Retailing. 1993;69, 193-215.11. Furneaux B,Wade M.. An exploration of organizational level information systems discontinuance intentions, MIS Q,2011; 35, 573-598. 12. David O, Salleh M, Iahad N.. The impact of e-learning in workplace: focus on organizations and healthcare environments. International Arab Journal of e-Technology, 2012;2(4), 203-208.13. Khoo H. M, Robey D. Deciding to upgrade packaged software: a comparative case study of motives, contingencies and dependencies. European Journal of Information Systems, 2007; 16, 555–567.14. Zhang M, Liu Y. Users’ continuance intention of virtual learning community services: the moderating role of usage experience, Interactive Learning Environments, 2016; 10.1080/10494820.2016.117224.15. Cho I. The Nature and Determinants of Intranet Discontinuance after Mandatory Adoption. Asian Communication Research, 8.45-83. Current State and Future Directions,". Asia Pacific Journal of Information Systems.2011; 21.16. Ghasemi, J. 1389. Modeling the Structural Equation in Social Research with the Application of Amos Graphics, Tehran, Sociology Publishers.17. Chen H. Linking employees’e-learning system use to their overall job outcomes: An empirical study based on the IS success model. Computers & Education, 2010; 55(4),1628-1639.18. Van Rooj S. Instructional design and project management: complimentary or divergent? Educational Technology Research and Development. 2011; 59(1),139-158.19. Lin C-A."An Interactive Communication Technology Adoption Model" Communication Theory, 2003; 13, 345‐365.20. Lin W-S, Wang C-H. Antecedences to continued intentions of adopting e-learning system in blended learning instruction: A contingency framework based on models of information system success and task-technology fit. Computers & Education, 2012; 58(1), 88–99. 21. Seraji F, Attar M, Naderi, Asgari. Virtual University curriculum design. Quarterly Studies of Curriculum, 1386; 2 (6), 79-118.22. Najafi M, Maldives of the Welsh Z. E-learning experiences in Iran and the world. Tadbir Monthly,1386; 187. 29-24.23. Davis F.D. "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, 1989; 13, 3, 319-340.24. Venkatesh V, Morris M.G, Davis G.B, Davis F.D."User acceptance of information technology: Toward a unified view," MIS Quarterly, 2003; 27, 425-478.25. Liaw S. Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system, Computers & Education.2008; 51, 864–873.26. Zhou T, Lu Y, Wang B. Integrating TTF and UTAUT to explain mobile banking user adoption. Computers in Human Behavior,2010; 26(4), 760-767.27. Razvizadeh Sh. Identification of the key factors of success (CSF) of university electronic learning centers in Iran and evaluation of these factors in Shahid Beheshti University. Faculty of Psychology and Educational Sciences of Shahid Beheshti.139428. Khorasani A, Abdolmaleki J, Zahedi H. Factors Affecting Admission to E-learning in Tehran University Students Based on Technology Acceptance Model. Iranian Journal of Medical Education,1390; 11 (6).29. Bhattacherjee A. "Understanding information systems continuance: an expectation confirmation model," MIS Q..2001; 25, 351-370.30. Ifinedo P. Roles of perceived fit and perceived individual learning support in students' weblogs continuance usage intention. International Journal of Educational Technology in Higher Education,2018; 15 (7), 1-18.31. Cheng M, Yuen A.H.K.. Student continuance of learning management system use: A longitudinal exploration, Computers & Education10.1016/j.compedu.2018.02.004.32. De Melo Pereira F.A, Ramos A. S. M, Gouvêa M. A, da Costa M. F. Satisfaction and continuous use intention of e-learning service in Brazilian public organizations. Computers in Human Behavior, 46, 139–148. 10.1016/j.chb.2015.01.016.mahmodekramimanzarezzati abarghani152019556610.66224/istd.30549.5.17.55http://istd.saminatech.ir/fa/Article/30549http://istd.saminatech.ir/fa/Article/Download/30549http://istd.saminatech.ir/fa/Article/Download/30549http://istd.saminatech.ir/fa/Article/Download/30549http://istd.saminatech.ir/fa/Article/Download/30549http://istd.saminatech.ir/fa/Article/Download/30549http://istd.saminatech.ir/fa/Article/Download/30549http://istd.saminatech.ir/fa/Article/Download/305491. Nori Y.]Intelligent Learning Units will bring mobile learning and technology together. Congratulations from the top e-creator of the electronic content of Guilan province. 2012. available at: http://shabestan.ir/detail/News/227973.2. Liu X , Toki E I , Pange J. The use of ICT in preschool education in greece and China: A Comparative study. Procedia - Social and Behavioral Sciences,.112,.7,.1167- 76 available at http://www.sciencedirect.com. 2014.3. Chaharband E. Intelligence of schools on the first subfamily . availableat: http://ijvlms.ir/online/browse.php?a_code=A-10-6-69&sid=1&slc_lang=fa 2017.4. Sharifi A, Davoudi AH, Islamiyah F. The relationship between the use of information and communication technologies and the performance of teachers in the teaching and learning process , Information and Communication Technology in Educational second year. 4(8). . 2012.5. HakimZadeh R, Abolghasemi N M, Nejati F. Comparison of the feeling of belonging to the school, the motivation for academic achievement and academic achievement among the students of intelligent schools (ICT) and ordinary schools of the year Third high school in Isfahan. Education Journal. 2013. 6. Noahi S, Hosseini S M, Rokhsarizadeh H, Sabouri A, Alishiri, Gh. ] Evaluation of Achievement Motivation and its Relationship with Academic Achievement in Medical[. Nursing and Health Care Students in a Medical University, Military Medicine14 (3). 200-204. . 2012.7. Rajabi M. Comparison of the motivation of progress, self-regulation and academic achievement of third-year students of mathematics in ordinary and intelligent schools of Hamadan in the academic year 1392-1391. Master's thesis for educational technology.Arak University. Faculty of Literature and Humanities. 2013.8. Beheshti Z. The Role of Information and Communication Technologies in Mobile Learning.4 thNational Electrical Engineering Conference on. Islamic Azad University. Najaf Abad branch. Iran, March 15, 16. 2007.9. Barzegar R, Dehghanzadeh H, Moghadamzadeh A. From E-learning to Mobile Learning Theoretical Foundations. MediaSummer. Volume 3. Number 2. . 2012.10. El-Hussein N. O , Cronje J. C. Defining mobile learning in the higher educatoin landscape.Educational Technology&Society , 12-21. 2010.11. Trinder J. Mobile learning evaluation: the development of tools and techniques for the evaluation of learning exploiting mobile devices through the analysis of automatically collected usage logs-an iterative approach .PhD Thesis . Glasgow, Scotland: University of glasgow. 2012.12. Hashemi M, Ghasemi B. Using Mobile Phones in Language Learning/Teaching. Procedia Social and Behavioral Sciences 15 Internet. p. 2947–51. Available from: http://www.sciencedirect.com. 2011.13. Lai C. H , Yang J C, Chen F C, Ho Chant T W. Affordances of Mobile Technologies for Experiential Learning: The Interplay of Technology and Pedagogical Practices. Computer Assisted Learning, Vol. 23, PP. 326-37. 200714. Zarnagar M. The role of mobile on learning. Available at http://vestasoftware.com/fa/blog/item/11-mlearning.2018.15. Kashki H, Baghani M. Comparison of the role of teachers in synchronous and non-synchronous environment in e-learning. 2011. Fourth National Conference on Electronic Learning in Medical Sciences. 15-20. 2011.16. Attewell J. From research and development to mobile learning: Tools for education and training providers and their learner . Retrieved from http://www.mlearn.org.za/cd/papers/Attewell.pdf. 2005.17. Wang Y S, Wu M C ,Wang H Y. Investigating the determinants and age and gender differences in the acceptance of mobile learning .British Journal of Educational Technology , 92-118. 2009.18. Jacob S M , Issac B. Mobile learning culture and effects in higher education. Ieee Multidisciplinary Engineering Education Magazine, 2 (2). 2007.19. Rau P P, Gao Q, Wu L M. Using mobile communication technology in high school education: Motivation, pressure, and learning performance. Computers & Education, 50(1), 1-22. 2008.20. McConatha D, Matt P, Michael J L. Mobile learning in the classroom: An empirical assessment of a new tool for students and teachers. The Turkish Online Journal of Educational Technology, TOJET, 7 (3), 2. 2008.21. Dewitte C M. Integrating cell phones into the secondary Montessori classroom Doctoral dissertation, Walden University. Retrieved from http:// udini.proquest.com/view/integrating-cell-phones-intothe- goid:305229558/. 2010.22. Nyamba S Y, Mlozi M R S. Factors influencing the use of mobile phones in communicating agricultural information: a case of kilolo district, iringa, Tanzania. International Journal of Information and Communication Technology Research, 2(7), 558-63. 2012.23. Bullock A Does. technology help doctors to access, use and share knowledge? Medical education. 48(1): 28-33.2014.24. Naderi F, Porshafei H. Mobile Learning: Opportunities and Challenges. Third International Conference on Psychology; Educational Sciences and Lifestyle. Torbat Heydarieh University. https://www.civilica.com/Paper-ICPE03-ICPE03_252.html.2016.25. Moradi I, Dideban H. The Position of Mobile Learning in Medical Sciences Universities: Opinions, Consequences and Challenges, Teb va Tazkiyeh. Summer. Volume 27. Issue 2. Pages 145-313. 2018.26. Jahaniyan R, Etebar sh. Evaluation of the Situation of Virtual Education in E-Learning Centers of Universities of Tehran from Students' Perspectives. Information and Communication Technology in Education. 2 (4) 53-65. 2012.27. Shohel M, Mahruf C, Power T. Introducing mobile technology for enhancing teaching and learning to the English language classroom in Bangladesh. Department of Education, The Open University.2010.28. ShahMohammadi A M, Kohi F A. Mobile Application and Text Messaging in Science Education. 8th Seminar on Chemistry of Iran. 6th and 7th of September. Semnan University. 2014.Dr FirouzNouri KalkhoranKuroshFathi VajargahAbasaltKhorasaniAmir rezaAsnafi152019669210.66224/istd.30550.5.17.66http://istd.saminatech.ir/fa/Article/30550http://istd.saminatech.ir/fa/Article/Download/30550http://istd.saminatech.ir/fa/Article/Download/30550http://istd.saminatech.ir/fa/Article/Download/30550http://istd.saminatech.ir/fa/Article/Download/30550http://istd.saminatech.ir/fa/Article/Download/30550http://istd.saminatech.ir/fa/Article/Download/30550http://istd.saminatech.ir/fa/Article/Download/305501. Wentworth D. Top Spending Trends for Training, 2016-2017. 2017. https://trainingmag.com.2. Ercan, T. Effective Use of Cloud Computing in Educational Institutions. Procedia-Social and Behavioral Sciences. 2010 ; 1 (2) : 938-942. 3. Shih D, Chiang .H, Lin B. An Embedded Mobile ECG Reasoning System for Elderly Patients. IEEE Transactions on Information Technology in Biomedicine. 2010; 14 (3) : 854-865.4. Zhang T. Design and Application of Continuing Education Network Training Platform Based on Cloud Computing, Proceedings of the 2012 International Conference on Cybernetics and Informatics.2010 ; 1203-1210.5. Trinko A.M, Rakhimova I.A, Safonova, O.V. Evaluating staff preparation quality in the system of higher professional education. Competence. 2010; 8 (2), 45-49.6. BSI Standards Publication. Learning services for non-formal education and training – Basic requirements for service providers.2010; p 2.7. Garvin D. Learning in action: A guide to put the learning organization to work .Boston: Harvard Business School Press. 2000.8. Congelosi V, Dill W.Organizational learning: Observation Toward a Theory. Administrative Science Quarterly. 1965 ;10(2).9. Saif A. Educational assessment and evaluation. 2018. Tehran: Doran Publication.10. Fathi Vajargah K, Nori F. Learning Management in Organizations. 2016. Tehran: Elm Ostadan Publication.11. Mell P, Grance T.The NIST definition of cloud com-putting , NIST special publication, National Institute of Standards and Technology. 2009; p 6.12. Marston S. Cloud computing- The business perspective, Decision Support Systems. 2011; 10(2) : 176-198. 13. Al Noor S. A Proposed Architecture of Cloud Computing for Education System in Bangladesh and the Impact on Current Education System. IJCSNS International Journal of Computer Science and Network Security. 2010 ;10(10) : 7-13.14. Buyya R, Broberg J, Goscinski A. Cloud computing: principles and paradigms. 2011; 35(3) : 520-533.15. Rittinghouse, J. and Ransome, J.Cloud Computing Implementation, Management, and Security. CRC Press. 2010.16. Little B. Effective and efficient mobile learning: issues and tips for developers. Industrial and Commercial Training. 2011; 44(7) : 402-407.17. Papakonstantinou D, Poulymenppoulou M, Malamateniou F,Vassilacopoulos G.A Cloud-Based Semantic Wiki for User Training in Healthcare Process Management. European Federation for Medical Informatics. Journal of pathology information Published online. 2012 ; 3(32).18. Thomas P. Cloud computing: A potential paradigm for practising the scholarship of teaching and learning, The Electronic Library. 2011; 29(2) : 214-224. 19. Xiaojuan S. The Application of Cloud Computing SaaS Delivery Model in University Talents Training. Second International Conference on Digital Manufacturing & Automation. 2011; 1203-1205.20. Millan N, Bromage A. An initial approach to the integration of Web 2.0 technologies in the research environment. Interactive Technology and Smart Education. 2011; 8(3) : 148-160.21. Warren T. Cloud Computing at the University Level: A Study of Student Use of Cloud Computing Applications. Master's Program in Business Administration ,Appalachian State University. 2011; 7.22. Porumb S, Orza, B, Vlaicu A. Cloud Computing and its Application to Blended Learning in Engineering, International Journal of Computer Science Research and Application. 2011;2(1) : 173- 180.23. Ratten, V. Implementing cloud learning in an organization: a training perspective, Industrial and Commercial Training. 2012 ; 44(6) :334-336.24. Tang J, Song W. Design of Public Practical Training Service Platform Based on Cloud Computing for Students Majoring in Software. Recent Progress in DEIT. 2012; 2(157) : 525–532.25. Hu P, Shen J , Fang S. Application of Mobile Cloud Computing in Operational Command Training Simulation System. 2012 IEEE 12th International Conference on Computer and Information Technology, Chengdu. 2012: 532-535.26. Robertson C.Using a Cloud-based Computing Environment to Support Teacher Training on Common Core Implementation Tech Trends .2013;57(6) : 110–123.27. Yongyong Z. The Design and Solution of Students Entrepreneurial Practice Ability Training Cloud platform. International Journal of Smart Home. 2013 ;7(6) : 321–332.28. Wang Q. Wu H. Design Research in Motion Cloud Computing Platform Based on a Training Aid System Applied Mechanics and Materials. 2014: 1551–1554. 29. Han Y, Wei S. Zhang S. An analysis of online learning behaviour from a tutor perspectives: Reflections on interactive teaching and learning in the big data era. 28th Annual Conference Asian Association of Open Universities. 2015: 146-159.30. Mohamed, Mona A. Pillutla, Sharma. Development and validation of a scale to measure faculty attitudes towards open educational resources. 28th Annual Conference Asian Association of Open Universities. 2014: 618-624.31. Jardim R.U-Lab Cloud: A Ubiquitous Virtual Laboratory Based on Cloud Computing, The Eighth International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies. 2014:259-262.32. Mtebe Joel S. Acceptance and Use of eLearning Solutions in Higher Education in East Africa, School of Information Sciences University of Tampere. School of Information Sciences University of Tampere.2014: 5633. Al-Ghatrifi I, Nasser S. Cloud Computing: A Key Enabler for Higher and Cloud Computing in Big Data era. Applied Mechanics and Materials. 2015 ; 989(994) : 4949–4952.34. Bo Z, Yong-bo L, and Yu-dan L. On the model of microteaching skill training for cloud computing. 10th International Conference on Computer Science & Education (ICCSE), Cambridge, 2015: 784-788.35. Alfadhli S. Alsumait A. Fun Academic Cloud Computing: A Framework to Learn and Play Using Cloud Computing. Second International Conference on Computer Science, Computer Engineering, and Social Media (CSCESM 2015). 2015:43-48.36. Yunhui M, Yun W. Huanhuan L. Research on the Innovation of CDIO Training Model for the Students Majored in Human Resource Management Based on Cloud Computing.2016 Eighth International Conference on Measuring Technology and Mechatronics Automation (ICMTMA), Macau, 2016: 560-563.37. Hew T , Sharifah Latifah S. Predicting instructional effectiveness of cloud-based virtual learning environment", Industrial Management & Data Systems. 2016; 116(8) : 1557–1584. 38. Shyshkanova G, Zaytseva T, Frydman O. Mobile Technologies Make Education a Part of Everyday Life. Information and Learning Science. 2017 ; 118 (11/12) : 570-582.39. C.Short E. Forms of Curriculum Inquuiry. Translated by Mahmoud Mehrmohammadi. 2009. Tehran : Samt Publication. ali rezanasiriniaAmir hosseinMahmoodiyaldadelgoshaeiali rezabadeleh1520199311410.66224/istd.30551.5.17.93http://istd.saminatech.ir/fa/Article/30551http://istd.saminatech.ir/fa/Article/Download/30551http://istd.saminatech.ir/fa/Article/Download/30551http://istd.saminatech.ir/fa/Article/Download/30551http://istd.saminatech.ir/fa/Article/Download/30551http://istd.saminatech.ir/fa/Article/Download/30551http://istd.saminatech.ir/fa/Article/Download/30551http://istd.saminatech.ir/fa/Article/Download/305511. Aldridge S, Rowley J. Measuring customer satisfaction in higher education. Quality Assurance in Education, 2014; 6(4), 197‐204. 2. Anari-Nejad A, Safavi A-A, Mohammadi M. Evaluating E-learning with Optimization Approach Case Study of Higher Education in Iran. Journal of Information and Communication,1393; 4 (11), 19-25.3. Arkorful V, Abaidoo N. The role of e‐learning, advantages and disadvantages of its adoption in higher education. Instructional Technology, 2015; 12(1), 29‐77. 4. Ibrahim O. Suggested Model for E‐learning Quality service. Journal Of Business Management & Social Sciences Research, 2015; 4(1), 54‐58 5. Akbari bourang M, Jafari sani H, Ahanchian M, Karashki H. Evaluating the quality of Iranian university electronic learning. Quarterly Journal of Research and Planning in Higher Education, 1391; 8 (66), 75-97.6. Anderson T. “Is e-Learning Right for Your Organization?” http://www.learningcircuits.org/2002/jan2002/anderson.htm.2012.7. Utarkhani A, Delavari V (1391). Evaluating student satisfaction with e-learning systems. Prospect of Commercial Management, 15 (10), 113-132.8. Shaik N. Lowe S. Pinegar K. A multiple‐item scale for measuring service quality of online distance learning programs, Online Journal of Distance Learning Administration, IX(II). 2016.9. Marshall S, Mitchell G. E‐Learning Process Maturity in the New Zealand Tertiary Sector. Paper presented at the EDUCAUSE in Australasia 2005 Conference:Auckland, April 5‐ 8. 2015.10. Kelly T, Bauer D. Managing Intellectual capital via e‐learning at Cisco, C. Holsapple (Ed.). Handbook on knowledge management, 2014; 511–532. 11. Wu H, Lin H. A hybrid approach to develop an analytical model for enhancing the service quality of e‐learning, Computers & Education, 2012; 58(4), 1318‐1338. 12. Clawson L. Dose quality matter? Measuring whether online course quality standards are predictive of student satisfaction in higher education. A Dissertation philosophy, capella university.2007.13. Pomales-Garcia C, Liu Y. Web-based distance learning technology: The impacts of web module length and format. The American journal of distance education,2006; 20(3), 163-179.14. Feizi K, Behzadi A. A model for assessing the readiness of deploying e-learning systems in organizations and financial institutions. Journal of Educational Technology,1393; 8 (3).15. Ghorbanzadeh v, Hasan nangir Seyed T, Roodsaz H. Meta-analysis of factors affecting the adoption of information technology in Iran. Management Studies in Iran. 1391; 17 (2), 177-196.16. Kheirandish M, Salehi Sedghiani J. Model for assessing the readiness of virtual education (Case study: Headquarters of the National Iranian Oil Products Distribution Company). Quarterly Journal of Human Resource Management in Oil Industry, 1390; 10 (17), 83-104.17. Sugant R A Framework for Measuring Service Quality of E‐Learning Services. Proceedings of the Third International Conference on Global Business, Economics, Finance and Social Sciences ,(GB14Mumbai Conference) Mumbai, India. 19‐21 December 2014. 18. Hassanzadeh A, Kanaani F, Elahi S. A model for measuring e‐learning systems success in universities. Expert Systems with Applications,2012; 39(12), 10959‐ 10966. 19. Masoumi D. Quality in E‐learning in a Cultural Context, The case of Iran. Doctoral Theses from University of Gothenburg, Gothenburg Studies in Educational Sciences.201020. Mirghfouri S, SayyadiToranloo H, Kariminia M. Ranking Factors Affecting Innovation Promotion in Growth Centers Affiliated Companies Using Fuzzy Topsis Technique.201321. Zeithaml V. A, Parasuraman A, Malhotra A. Service Quality Delivery Through Web Sites, A Critical Review of Extant Knowledge, Journalof he Academy of Marketing Science,2012; 30(4), 362‐375.22. Subrahmanyam A, Raja Shekhar B. HiEduQual: An Instrument for Measuring the Critical Factors of Students’ Perceived Service Quality, Management Science and Engineering ,2014; 8(2), 102‐108. AliKhalkhaliRezaMansouri15201911513610.66224/istd.30552.5.17.115http://istd.saminatech.ir/fa/Article/30552http://istd.saminatech.ir/fa/Article/Download/30552http://istd.saminatech.ir/fa/Article/Download/30552http://istd.saminatech.ir/fa/Article/Download/30552http://istd.saminatech.ir/fa/Article/Download/30552http://istd.saminatech.ir/fa/Article/Download/30552http://istd.saminatech.ir/fa/Article/Download/30552http://istd.saminatech.ir/fa/Article/Download/305521. English F.W. A Typology of Metanarratives in Educational Administration. Educational Leadership and Administration. 1, 2009. 2. Henry P. Apprenticeship, Training, and Skills Development in the Printing Industry: An Appraisal. Available from: http://whattheythink.com/articles/82807-apprenticeship-training-skills-development-printing-industry/. 2016. 3. Fardanesh H, Karami M. Identifying the optimal training design pattern for industrial training. Quarterly Curriculum Studies.8,: 106. 2008.4. Training and development. In Wikipedia, the Free Encyclopedia. Retrieved 08:30, July 4, 2017, Available from https://en.wikipedia. org/w/index.php? Title= Training_and_development&oldid=788343501. 2017, June 30. 5. Jarvinen J. Dynamics of ecological interdependences between European paper & pulp and printing & publishing industries, 1950-2005, Department of Industrial Engineering and Management, Aalto University publication series DOCTORAL DISSERTATIONS 44/2011. 2011.6. Osmond P. Graphic Communication Industry Training: A critical Comparison of Knowledge Gained and Satisfaction of Learners Between On-site Delivery and Web-based Delivery. Doctor of Philosophy Dissertation. Idaho: University of Idaho. 2002 7. Bramble J. Training Needs for the Book Publishing and Printing Industries. In B. Cope, & R. Freeman, Developing Knowledge Workers in Printing and Publishing Industries. Altona. Vic: Common Ground Publishing. 2002.8. Parhizgar M. Darini, Vali M. Design and Explain the Models Based on the Paradigm of Open Innovation. Culture-Communication Studies, Fourteenth, (23) : 217-240. 2013.9. Ghayour Baghbani, Seyed Morteza; Behboudi, Omid. And Nategh Golestan, Ahmad. Learning organization and realization of organizational learning in the field of book publishing. Publishing, third year (8): 15-23. 2013.10. Nikdast, Arash. And Khalekhizadeh, Kambiz. How to formulate strategic planning in the printing industry for printing and packaging complexes. Chaponashr, second year, (3): 61-72. 2012.11. Cramer, S. S. Attitudes, Receptions and the Effectiveness of Computer-mediated Distance Training for Customer Service Representatives in the Printing Industry. Doctor of Philosophy Dissertation. South Carolina: Clemson University. 2000.12. Bazargan, Abbas. An Introduction to Qualitative and mixed methods research. Common Approaches to Behavioral Sciences. Tehran: Didar. 2012.13. Creswell, JW, Plano Clark VL. Designing and conducting mixed methods research 2ndeddition ed. Thousand Oaks, CA: Sage. 2012 14. Jalali, Rustam, Qualitative Research Sampling, Journal of Qualitative Research in Health Sciences, first year. 4 : 320-310. 2012.15. Kostere, K., & Percy, B. Five approaches to qualitative research in general psychology. Unpublished manuscript, Capella University, Minneapolis, MN. 2006.16. Colaizzi, P. F. Psychological research as the phenomenologist views it. In R. S. Valle & M. King (Eds.), Existential-Phenomenological Alternatives for Psychology (48-71). New York, NY: Oxford University Press. 1978.17. Roshandal Arbatani, Taher; Ameli; Saeed Reza and Hajijafari, Mojtaba. feasibility of using content for use in content marketing processes; Case study digikala, Journal of Modern Media Studies, 2008. 7: 157-190. 2016. 18. Hosseini Chegeni, Elham. Malekakhlagh, Esmaeel. Nopasand. Mohamad. The Effects of Marketing Mix Elements on Brand Equity in the educational institiution. New Marketing Research, 3 (3): 59-74. 2013.19. Abraghuei, Nasser Sadra. , Ahmadi Nadoushen, Mahdi. , Safaridrbarzi, Ali. And Neamati Benadak, Ahmad Reza. The marketing mix of infrastructure training institutes in the development of services. Two Quarterly Journal of Research in Business Management System, Sixth Year. 12 :42-19. 2014 20. Mohammadpour Zarandi, Hossein and Taghavifard, Mohammad Taqi. Calculation the Return on Investment Rate (ROI) of the Specialized Courses of Tehran Municipality. IUESA. 2014; 2 (8) :1-16. 2013.21. Moeini, Ali and Merati, Ehsan. A Method for Developing Enterprise Architecture Frameworks: An Interpretive Phenomenology Study, 7, 1:143-162. 2015. 22. Danaeifar, Hassan And Imami, Seyed Mojtaba. Strategies for Qualitative Research: Management Quarterly. 3. 2007.23. Industrial Iran Print. Evaluating the Directors of Two European Suppliers of Print Essentials from the Iranian Printing Industry. Recover from http://www.iranprint.com/en/mag/inmag.php?id=2284. 2013. FahimehDoosthosseini**********mehdieSafi15201913715710.66224/istd.30553.5.17.137http://istd.saminatech.ir/fa/Article/30553http://istd.saminatech.ir/fa/Article/Download/30553http://istd.saminatech.ir/fa/Article/Download/30553http://istd.saminatech.ir/fa/Article/Download/30553http://istd.saminatech.ir/fa/Article/Download/30553http://istd.saminatech.ir/fa/Article/Download/30553http://istd.saminatech.ir/fa/Article/Download/30553http://istd.saminatech.ir/fa/Article/Download/305531. Jiménez-Jiménez D, Sanz-Valle R. Innovation, organizational learning, and performance. Journal of business research. 2011;64(4):408-17.2. Cepeda-Carrión I, Leal-Millán AG, Ortega-Gutierrez J, Leal-Rodriguez AL. Linking unlearning with service quality through learning processes in the Spanish banking industry. Journal of Business Research. 2015;68(7):1450-7.3. Leal-Rodríguez AL, Eldridge S, Roldán JL, Leal-Millán AG, Ortega-Gutiérrez J. Organizational unlearning, innovation outcomes, and performance: The moderating effect of firm size. Journal of Business Research. 2015;68(4):803-9.4. Hedberg B. How organizations learn and unlearn in Handbook of organizational design eds. PC Nystrom and WH Starbuck, 8-27. University Press, London; 1981.5. Nystrom PC, Starbuck WH. To avoid organizational crises, unlearn. Organizational dynamics. 1984;12(4):53-65.6. Yildiz HE, Fey CF. Compatibility and unlearning in knowledge transfer in mergers and acquisitions. Scandinavian Journal of Management. 2010;26(4):448-56.7. Akgün AE, Byrne JC, Lynn GS, Keskin H. New product development in turbulent environments: Impact of improvisation and unlearning on new product performance. Journal of Engineering and technology Management. 2007;24(3):203-30.8. Becker K. Unlearning as a driver of sustainable change and innovation: three Australian case studies. International Journal of Technology Management. 2008;42(1-2):89-106.9. Sheng ML, Chien I. Rethinking organizational learning orientation on radical and incremental innovation in high-tech firms. Journal of Business Research. 2016;69(6):2302-8.10. Özsahin M, Zehir C, Acar AZ. Linking leadership style to firm performance: the mediating effect of the learning orientation. Procedia-Social and Behavioral Sciences. 2011;24:1546-59.11. Lin HE, McDonough EF, Lin SJ, Lin CYY. Managing the exploitation/exploration paradox: The role of a learning capability and innovation ambidexterity. Journal of Product Innovation Management. 2013;30(2):262-78.12. Kandemir D, Hult GTM. A conceptualization of an organizational learning culture in international joint ventures. Industrial marketing management. 2005;34(5):430-9.13. Hult GTM, Ketchen DJ, Nichols EL. Organizational learning as a strategic resource in supply management. Journal of Operations Management. 2003;21(5):541-56.14. Zahra SA, Abdelgawad SG, Tsang EW. Emerging multinationals venturing into developed economies: Implications for learning, unlearning, and entrepreneurial capability. Journal of Management Inquiry. 2011;20(3):323-30.15. García-Morales VJ, Jiménez-Barrionuevo MM, Gutiérrez-Gutiérrez L. Transformational leadership influence on organizational performance through organizational learning and innovation. Journal of business research. 2012;65(7):1040-50.16. Elliott C, Goh S, editors. Organizational learning and performance outcomes: a review of the empirical literature and measurement of the construct. ASAC Annual Conference; 2006.17. Zhang D, Zhang Z, Yang B. Learning organization in mainland China: empirical research on its application to Chinese state‐owned enterprises. International Journal of Training and Development. 2004;8(4):258-73.18. Lee I-C, Hsu Y-L, Lin M-JJ. Relationships among unlearning, knowledge application, and new product development performance: Exploring the moderating effect of the information processing mechanism. African Journal of Business Management. 2011;5(13):5297.19. De Holan PM, Phillips N. Organizational forgetting. Handbook of Organizational Learning and Knowledge Management John Wiley, Chichester. 2011:433-52.20. Windeknecht K, Delahaye B, editors. A model of individual and organisational unlearning. Proceedings 18th annual Conference of the Australian and New Zealand Academy of Management, Dunedin, NZ; 2004.21. Fernandez V, Sune A. Organizational forgetting and its causes: an empirical research. Journal of organizational change management. 2009;22(6):620-34.22. Savitha R, Suresh S, Kim H. A meta-cognitive learning algorithm for an extreme learning machine classifier. Cognitive Computation. 2014;6(2):253-63.23. Tsang EW. Transferring knowledge to acquisition joint ventures: an organizational unlearning perspective. Management Learning. 2008;39(1):5-20.24. Pighin M, Marzona A. Unlearning/relearning in processes of business information systems innovation. Journal of Information and Organizational Sciences. 2011;35(1):59-72.25. Narehan H, Hairunnisa M, Norfadzillah RA, Freziamella L. The effect of quality of work life (QWL) programs on quality of life (QOL) among employees at multinational companies in Malaysia. Procedia-Social and Behavioral Sciences. 2014;112:24-34.26. Chua RY-J, Iyengar SS. Empowerment through choice? A critical analysis of the effects of choice in organizations. Research in organizational behavior. 2006;27:41-79.27. Ross ME, Blackburn M, Forbes S. Reliability generalization of the patterns of adaptive learning survey goal orientation scales. Educational and Psychological Measurement. 2005;65(3):451-64.28. Noor SM, Abdullah MA. Quality work life among factory workers in Malaysia. Procedia-Social and Behavioral Sciences. 2012;35:739-45.29. Adli F. Learning bleaching strategy to learn more. Education Strategies in Medical Sciences. 2010;3(1):7-8.