﻿<?xml version="1.0" encoding="utf-8"?><doi_batch xmlns="http://www.crossref.org/schema/4.3.7" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.crossref.org/schema/4.3.7 http://www.crossref.org/schema/deposit/crossref4.3.7.xsd"><head><doi_batch_id>istd-2026051922</doi_batch_id><timestamp>20260519224540</timestamp><depositor><depositor_name>CMV Verlag</depositor_name><email_address>khoffmann@cmv-verlag.com</email_address></depositor><registrant>CMV Verlag</registrant></head><body><journal><journal_metadata language="fa"><full_title> Quarterly Journal of Training and Development of Human Resources</full_title><abbrev_title>istd</abbrev_title><issn media_type="electronic">2423-3277</issn></journal_metadata><journal_issue><publication_date media_type="online"><month>12</month><day>18</day><year>2022</year></publication_date><journal_volume><volume>9</volume></journal_volume><issue>33</issue></journal_issue><journal_article publication_type="full_text"><titles><title>DESIGNING a PROFILE of HUMAN CAPITAL COMPETENCY (CASE STUDY: TECNICIANS and CALL CENTERS STAFFS of ENTEKHAB SERVICE INDUSTRIAL GROUP).</title></titles><contributors><person_name contributor_role="author" sequence="first"><given_name>Ali</given_name><surname>Kafami Ladani</surname></person_name><person_name contributor_role="author" sequence="additional"><given_name>nahid</given_name><surname>Amrolahi Biuki</surname></person_name><person_name contributor_role="author" sequence="additional"><given_name>Mohammad</given_name><surname>Shaker Ardakani</surname></person_name><person_name contributor_role="author" sequence="additional"><given_name>Mehdi </given_name><surname>Golverdi</surname></person_name></contributors><publication_date media_type="online"><month>12</month><day>18</day><year>2022</year></publication_date><pages><first_page>101</first_page><last_page>130</last_page></pages><doi_data><doi>10.66224/istd.31543.9.33.101</doi><resource>http://istd.saminatech.ir/en/Article/31543</resource><collection property="crawler-based"><item crawler="iParadigms"><resource>http://istd.saminatech.ir/en/Article/Download/31543</resource></item><item crawler="google"><resource>http://istd.saminatech.ir/en/Article/Download/31543</resource></item><item crawler="msn"><resource>http://istd.saminatech.ir/en/Article/Download/31543</resource></item><item crawler="altavista"><resource>http://istd.saminatech.ir/en/Article/Download/31543</resource></item><item crawler="yahoo"><resource>http://istd.saminatech.ir/en/Article/Download/31543</resource></item><item crawler="scirus"><resource>http://istd.saminatech.ir/en/Article/Download/31543</resource></item></collection><collection property="text-mining"><item><resource mime_type="application/pdf">http://istd.saminatech.ir/en/Article/Download/31543</resource></item></collection></doi_data><citation_list><citation key="ref1"><unstructured_citation>منابع 
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